FAQ
Sizing
How do the pieces fit?
The hoodie and sweatshirt are cut oversized, and the tee is a loose, boxy fit. Take your usual size for the intended look, or one size down for a closer fit. Every product page has a size chart in centimetres. Our hoodie and sweatshirt sizes run large, so always check the chart.
How do I measure myself?
Lay a hoodie or tee you already love flat and measure across the chest from armpit to armpit. Compare that number with the chest width in our size charts.
Orders and delivery
When will my order arrive?
Every piece is made to order for you. It ships within 7–9 working days, and you get a tracking link by email as soon as it leaves.
How much is delivery?
UK delivery is £3.95, and free on orders of £90 or more.
Where do you deliver?
We currently deliver within the UK.
Can I change or cancel my order?
You can cancel any order up to 14 days after it arrives. If your piece hasn’t gone into production yet, email hello@backbencheruk.com with your order number and we’ll cancel it straight away. To change a size, email us as soon as possible.
Returns
What is your returns policy?
Returns are free. Tell us within 14 days of delivery, then send the item back within 14 days of telling us. Please send it back unworn and unwashed. We may reduce a refund if an item has been handled more than needed to check it. We refund you within 14 days of receiving it back, or of proof of postage if sooner.
How do I start a return?
Email hello@backbencheruk.com with your order number and the item you’re returning. We’ll send you a free return label.
My item arrived damaged or faulty.
We’re sorry. Email hello@backbencheruk.com with your order number and a photo. Within 30 days of delivery you can choose a full refund. After that, we’ll repair or replace it, or refund you if that isn’t possible. Your rights under the Consumer Rights Act 2015 are not affected.
The drop
Will Drop 001 be restocked?
No. Drop 001 is 150 pieces in total, and when a piece sells out it is gone for good.
How do I care for my piece?
Wash inside out at 30°C on a gentle cycle, don’t bleach, tumble dry low, and never iron directly on the print.
Which payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay and Google Pay. Checkout is handled securely by Stripe, so your card details never touch our servers.